Service Designer

Role: Service Desgner
Daily Rate: $1000 - $1100 + Super
Duration: 6 Months
Location: Parramatta/WFH Flex

The Client

The NSW Department of Education are the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For this position you will:

• Have extensive experience as a service designer in large customer facing transformation programs and minimum of 4 - 5 years of experience working in a Human Centred Design environment
• Have experience working with UX Designers, BA's and Scrum team
• Lead the delivery of end-to-end service design initiatives to support the development of customer-centric program of work
• Manage and run co-design and user testing sessions including behavioural and empathy-driven research ensuring active engagement with program team, external customers and other stakeholders in the application of innovative approaches to obtain meaningful insight that influences service design initiatives.
• Generate ideas that translate into multiple concepts, sketches, scenarios and prototypes to test, inspire and communicate which consider both the customer and frontline team impact and design and deliver artefacts including design principles, current state maps, future state journey maps and blueprints.
• Identify and communicate opportunities that create business value and improve the customer experience based on user research, heuristics and best practice and develop visually compelling frameworks, process/screen flows and wireframes to drive service re-design.
• Manage and facilitate the delivery of stakeholder workshops to communicate key themes from interviews and inception workshops and work with the team to achieve alignment on key success factors.
• Collaborate with a range of stakeholders to continually improve customer experiences through service design, capability development and delivery.
• Have experience working with in large program of work in a multi scrum team environment.

If this sounds like you, please contact Laurie at Talenza, or APPLY today!