Job details

Location
Melbourne
Salary
AU$90000 - AU$120000 per annum + Super + Benefits
Job Type
Permanent
Ref
BBBH7793_1655695192
Contact
Rezwan Kabir
Contact email
Email Rezwan
Contact phone
0401 074 793
Posted
8 days ago

Job details

Location
Melbourne
Salary
AU$90000 - AU$120000 per annum + Super + Benefits
Job Type
Permanent
Ref
BBBH7793_1655695192
Contact
Rezwan Kabir
Contact email
Email Rezwan
Contact phone
0401 074 793
Posted
8 days ago

About the company

  • One of the world's largest vendor
  • APJ focused support role for their products
  • Be part of a billion-dollar business with great career progressions

About the role

The role is primarily focused on supporting their fortune 500 clients across their products. Such as data protection, management, backup, and recovery. This could be via the telephone, email, and remote sessions, which may require careful examination of many infrastructures and other environmental variables, as well as a detailed analysis of log files. This is a highly technical support role that requires deep analytical troubleshooting of complex technical problems. The product will sit on virtualised or cloud platforms, so experience with VMware ESX(i), Microsoft Hyper-V and Nutanix AHV are highly desirable.

Culture / Benefits

  • This company is a Global Leader and renowned for its inclusiveness and diversity
  • As the role has APJ region coverage, being bi-lingual can be a massive benefit
  • Management and leadership for this team are very supportive
  • Culture of developing and promoting their staff from within
  • Remote working from anywhere in Australia

Duties

  • Application or Product Support for their core products
  • Troubleshooting with customers by phone, email and web conferencing
  • Issues could be broadly on the product, underlying infrastructure or database layer

Skills and experience

  • Previous experience in an Application, Product or IT support role
  • Technical skills in a mix of technologies across VMware ESX(i), Microsoft Hyper-V and Nutanix AHV
  • Strong knowledge in SQL/Oracle database and Microsoft Exchange server administration
  • Experience with XML, SQL, JSON and development exp - highly regarded
  • Excellent troubleshooting skills
  • Excellent communication skills - written and verbal
  • Bilingual - nice to have
  • Australian PR or Citizen