Job details

Location
Haymarket
Salary
AU$1100 - AU$1200 per day + +Super
Job Type
Contract
Ref
37776_1654577240
Contact
Harvey McIntosh
Contact email
Email Harvey
Contact phone
0484 382 312
Posted
21 days ago

Job details

Location
Haymarket
Salary
AU$1100 - AU$1200 per day + +Super
Job Type
Contract
Ref
37776_1654577240
Contact
Harvey McIntosh
Contact email
Email Harvey
Contact phone
0484 382 312
Posted
21 days ago

Our client the NSW Department of Customer Service are seeking an established Principal Service Designer/UX Designer to lead and manage the User Experience team. This role will be responsible for designing and delivering exceptional customer experiences to support project objectives. In this role you will be working closely on the Life Events program, focusing specifically on Schooling as one event and a digital product to benefit residents of NSW. This is part of an integrated program that aims to digitise experiences for NSW residents as part of the Government Made Easy inititaive. With this in mind, you will have to consider the issue of consent and data governance for the end-user as well.

Role Title: Principal Service Designer/UX Designer

Start Date: ASAP

End Date: 12 months - with a chance of extension

Pay: $1100 - $1200 +Super per day

Location: Haymarket/WFH Hybrid

Description

Key accountabilities:

  • Facilitate the project product vision by concepting, designing and testing intuitive user experiences in line with management methodology to ensure outcomes are achieved on time, on budget, and to quality standards.
  • Use design frameworks such as service blueprints to bring together research, design, business, product and technology.
  • Develop a deep understanding of the customer to enable a data driven customer-centred design approach for complex problems.
  • Continually iterate designs and test with customers to drive project improvements applying strategies and tools for continuous monitoring and evaluation.
  • Ensure digital accessibility for customers by applying best practice methodologies and industry recognised systems, processes and guidelines.
  • Lead and connect all parties involved in the User Experience design, including content planners, developers, business units and stakeholders to ensure outcomes are being met.
  • Research, share and implement latest digital trends and innovations to create a dynamic team culture.
  • Manage stakeholder relationships through effective communication, negotiation and issues management to ensure stakeholders are engaged throughout the project and project deliverables are met.

Key challenges:

  • Managing complex and sensitive consultations and negotiations with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints and interests.
  • Achieving multiple project objectives, given limited resources and tight deadlines, and the need to identify project interdependencies and balance competing demands and priorities.
  • Joining a newly established team.

About You:

  • Substantial experience in a similar role, government experience preferred.
  • An ability to coach others and work closely with Product teams.
  • Figma and InVision are desired design tools, but other tools are valued too.

Candidates must be based in NSW.

Candidates must be fully vaccinated against Covid-19.

If you feel this opportunity matches your skills and previous experience, please apply with your CV.