Operational Support Engineer

Talenza have been engaged by a well known firm in Brisbane to find an Operational Support Engineer on a permanent basis.

You will be joining a business unit that are embarking on a transformational journey to build and shape their future enterprise through uplifting and modernising their technology landscape, continuing the evolution to the cloud, and investing in critical future-focussed skills and capabilities. Their investment to de-risk, modernise and evolve their IT ecosystem will allow all teams to flex and scale in response to new opportunities and enhance our customer experiences. Championing modern automation and engineering practices, underpinned by contemporary ways of working, will enhance the ability of the business teams to innovate, pivot, and move at pace. Unlocking the power of data to deliver business insights for growth, innovation and value will differentiate this company from its competitors.

Your role will be responsible for providing support for applications, ancillary software and hardware, and other new technology initiatives as they emerge. You will continuously strive for operational excellence, instilling a customer first culture in the organisation and driving consistency across the Technology business.

The Responsibilities

• Provide 2nd level technical support, focus on customer service and effective issue resolution.
• Analyse and at times debug complex technical issues quickly and accurately to minimise delays in restoration of service.
• Continuously improve and streamline processes to reach operational excellence.
• Own issues, become the driving force behind any assigned investigation and maintain that through to resolution, documenting and educating the team on findings.
• Strive to be known as one of the "system champions" in Application Support.

The Requirements

• Recent Linux and scripting experience.
• 2+ years' work experience in an Application Support role supporting transaction based critical enterprise solutions.
• Experience in software development and/or enterprise grade infrastructure/architecture (nice to have).
• Experience in web server administration (nice to have).
• Secure understanding of the IT&T industry, as well as technology trends and related practices.
• Proven experience in developing and maintaining strong relationships across business and technology teams.