Job details

Location
Sydney CBD
Salary
AU$125000 - AU$130000 per annum
Job Type
Permanent
Ref
34597_1622865734
Contact
James Holland
Contact email
Email James
Contact phone
(02) 8248 8099
Posted
12 days ago

Job details

Location
Sydney CBD
Salary
AU$125000 - AU$130000 per annum
Job Type
Permanent
Ref
34597_1622865734
Contact
James Holland
Contact email
Email James
Contact phone
(02) 8248 8099
Posted
12 days ago

Our client has an opportunity for an Internal & External Dispute Resolution Specialist to manage a portfolio of Complaints, the role will ensure that service standards and regulatory requirements are met with a focus on proactive and fair customer resolutions. The organisation is in growth and this role is an essential part of the ongoing customer focus and product development. As well as working at a frenetic pace and juggling lots of tasks, the successful individual will need to take a strategic view in order to develop and plan the complaints operations to best meet the needs of the organisation.

Key responsibilities:

  • Manage IDRs and EDR's within the agreed process, coordination of complex Complaint panel meetings to discuss/agree outcomes, prepare documentation/submissions, and conduct conciliations/mediations toward a successful resolution.
  • Keeping abreast of regulatory change impacting the complaints space and advising internally as subject matter expert.
  • Participating in the development of Complaints/data management system process

Experience needed:

  • Literacy in technology and systems.
  • Knowledge of the legal / legislative environment in which the insurance industry operates.
  • Broad knowledge of General Insurance products.
  • Previous claims and/or underwriting experience at a senior level in multiple commercial/corporate product classes.
  • Knowledge of Lloyd's reporting and referral requirements.
  • Knowledge of risk management issues faced by organisations.

Must have the ability to face off to senior level stakeholders and influence outcomes via people.

Please apply for more information or to register interest.