Job details

Location
Sydney
Salary
AU$120000 - AU$180000 per annum
Job Type
Permanent
Ref
34326_1616729849
Contact
Amy Benton
Posted
28 days ago

Job details

Location
Sydney
Salary
AU$120000 - AU$180000 per annum
Job Type
Permanent
Ref
34326_1616729849
Contact
Amy Benton
Posted
28 days ago

Our client is one of the leading players in the financial services market who are offering a fantastic opportunity for an experienced Customer Experience Designer


The role:

  • Help improve customer experience by applying service design methodology, tools, and techniques
  • Drive engagement of stakeholders by improving design process and facilitation of workshops
  • Heavily involved in research and developing customer and employee insights
  • Ensure customer touch points and channels are optimized to deliver the best outcome for customers and employees
  • Design solutions and creative thinking to support the ideation, design, proof of concept
  • Uplift organisational capability by implementing the changes
  • Design products and services to better meet customer needs


You will have skills / experiences in:

  • Experience in Service Design, Design Sprints, Lean UX
  • Developed user journey maps derived from customer segments
  • Behavioral research experience including workshops, conducting interviews and data analysis
  • Strong experience in conducting user research and developing insights
  • Strong collaboration skills with ability to communicate well and effectively with a diverse audience, including Senior Stakeholders
  • Experienced in Interaction and visual design


This is the perfect role for someone who enjoys advocating for customers, raising awareness of customer needs, and helping people at all levels in the business nurture compassion and empathy

If this role sounds like, you please apply or reach out to Amy Benton via LinkedIn