Job details

Location
Parramatta
Salary
AU$850 - AU$900 per day + + Super
Job Type
Contract
Ref
36632_1654577466
Contact
Louis Goth
Contact email
Email Louis
Contact phone
0403 195 341
Posted
21 days ago

Job details

Location
Parramatta
Salary
AU$850 - AU$900 per day + + Super
Job Type
Contract
Ref
36632_1654577466
Contact
Louis Goth
Contact email
Email Louis
Contact phone
0403 195 341
Posted
21 days ago

Our client, the NSW Department of Education are hiring for a Business Analyst to join the Service Enablement Team. In this role you will be performing actions to help the Service Experience function, which is responsible for developing and embedding customer experience capability to transform how services are delivered to customers: students, parents and carers, teachers, principals, as well as administrative and corporate staff.


The Service Enablement team, focuses on supporting service providers to better understand and identify key changes needed to uplift and unify the service experience through:

  • Defining and embedding a disciplined delivery approach and a service design approach, tools and methodologies.
  • Educating and growing capability in a service design approach and ways of working.
  • Redesigning services that are delivered to schools and corporate colleagues.
  • Supporting the implementation of recommendations or outputs from service redesigns so that improvements can be realised for the business.


Role Title: Business Analyst.

Start Date: ASAP

End Date: 12 months.

Pay: $850 - $900+ Super p.d.

Location: WFH Hybrid/Parramatta


About You:

  • Minimum of 5 years experience in a similar BA role.
  • Education industry experience is highly valued, although all industry backgrounds are encouraged to apply.
  • Must have experience and understanding with Service Continuity, Uplifting Processes and Service Management.
  • Experience with Agile and JIRA.
  • Deep understanding of Service Management Platforms.
  • Process design and improvement.
  • Analytical Problem Solving and Strategic Thinking.
  • Business and process analytics and intelligence reporting.
  • Business trend analysis.
  • Performance Dashboards and Reporting.
  • Skills in Data Analytics, Management and Visualization.
  • Strong stakeholder engagement skills and facilitation skills.
  • Executive Presentations and Insights generation.
  • Metric governance.
  • Well-developed analytical capabilities, identifying trends and insights through the interrogation of large data sets and complex information.
  • A forward thinker with a strong desire to always take the initiative to identify, analyse and improve processes, procedures and practices to meet changing environments.

Key accountabilities:

  • Delivering major business solutions (including application testing and implementation).
  • Able to gather requirements to a high level and work with project teams and vendors to ensure successful solution design and project delivery.
  • Being able to produce business requirements and technical specifications.
  • An ability to work closely with a range of stakeholders and gain an understanding of business processes.
  • Contribute to decision-making in a complex and changing environment.
  • Production of detailed business and technical documentation, project briefs, requirements traceability, business process descriptions, user cases, scenarios, task and workflow analysis and user journeys.
  • Take responsibility for reporting on and monitoring key deliverables.
  • Facilitation of meetings and workshops.

Candidates must be based in the Greater Sydney Area.
Candidates must be vaccinated against COVID-19.

If you feel this opportunity matches your skills and previous experiences, please apply with your CV.