Job details

Location
Sydney
Salary
AU$80000.00 - AU$90000.00 per annum + + Super
Job Type
Permanent
Ref
35922_1636436742
Contact
Jonathan Baeten
Contact email
Email Jonathan
Contact phone
0431 184 800
Posted
27 days ago

Job details

Location
Sydney
Salary
AU$80000.00 - AU$90000.00 per annum + + Super
Job Type
Permanent
Ref
35922_1636436742
Contact
Jonathan Baeten
Contact email
Email Jonathan
Contact phone
0431 184 800
Posted
27 days ago

The Role

  • Handle escalated customer and application issues.
  • Perform problem solving and assistance on diverse software applications and hardware systems
  • Perform advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex systems
  • Providing courteous and professional communication with clients and internal departments
  • Exercising attention to detail to ensure high standard of delivered software
  • Documenting systems changes and user guides
  • Optimize application for maximum speed and scalability
  • Accurately documenting and classifying client requests and incidents
  • Ability to work with cross-functional teams
  • Ability to juggle multiple projects simultaneously
  • Good understating of SQL / Oracle databases.
  • Up-to-date knowledge of scripting, coding, and application software
  • Provide Support to end users for ERP Leasing systems - Miles, Drive and Catche
  • Troubleshoot process issues in various enterprise application environment
  • Provide solutions for a wide variety of technical problems
  • Analyse data to maintain data integrity, provide information, improve existing implementations
  • Provide feedback and guidance to business operations

You

  • 5 years plus experience as a Business Analyst, certification advantageous
  • Experience in the Financial or Asset leasing sector
  • Strong working knowledge of Windows Operating System and Windows server platform
  • Strong logic and trouble-shooting skills
  • Excellent written and verbal skills
  • Ability to work unsupervised
  • Ability to handle multiple priorities
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Exposure to multi-tenancy/hosting environments would be ideal
  • Working knowledge with Drupal CMS, HTML, XML and JavaScript would be advantageous